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Leaky funnels cost revenue - users drop when navigation and forms add friction and teams guess what to fix. We use GA4, Hotjar, and Nielsen heuristics to uncover and size UX issues and deliver a prioritized UX Issues Map - a clear fix-first plan that directs product and design work to lift conversion and reduce churn. Evidence not opinions.
Each line is a deliverable you keep - a file that lands in your workspace, not a slide about the work.
We combine behavioural analytics with structured heuristic evaluation to identify usability issues, navigation barriers, and friction points across your digital product. Using GA4, Hotjar, and Nielsen's heuristics, we map the full UX issues landscape - including a review of key user journeys and interactive prototypes where relevant - and deliver a prioritised UX Issues Map your product and design teams can act on immediately to improve experience and conversion.
The base package covers one product: audit leadership; analytics review; heuristic evaluation and flow mapping; reporting. Additional products, platforms or in-depth user research re-quoted to match.
Execution sits with 1 DOOR: we run the work, you review and sign off at the milestones. All you need free is a decision-maker for the review rounds.
Vetted professionals from the community deliver this service. We match the one whose track record fits your brief, and you talk to that person directly - not to an account manager.
2 professionals in the poolDigital Marketing · Customer ExperienceTell us the outcome you need. We'll confirm scope, price and start date within one business day - or tell you if this isn't the right service for the job.
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