stepping in...
Disjointed experiences across channels leak revenue and trust because teams cannot see where friction and inconsistency hit. This service audits the end-to-end journey with research and analytics, maps a CJM, and returns a prioritized CX report showing what breaks the experience, the biggest losses, and where to invest first.
Each line is a deliverable you keep - a file that lands in your workspace, not a slide about the work.
We conduct a comprehensive cross-channel customer experience audit, combining qualitative research, analytics review, and customer journey mapping to identify friction, inconsistency, and missed opportunities. We map the complete journey, annotate conversion flows, drop-off moments and blockers, and translate the findings into a prioritised action plan. The output is a detailed CJM paired with a CX Audit Report and annotated conversion flow diagrams - a clear, prioritised picture of what is breaking the experience, where revenue is leaking, and what to fix first.
The base package covers one core journey / product: audit leadership and interviews; research and analytics review; journey and flow mapping; reporting and coordination. Additional journeys, segments or markets are re-quoted to match.
Execution sits with 1 DOOR: we run the work, you review and sign off at the milestones. All you need free is a decision-maker for the review rounds.
Vetted professionals from the community deliver this service. We match the one whose track record fits your brief, and you talk to that person directly - not to an account manager.
2 professionals in the poolDigital Marketing · Customer ExperienceTell us the outcome you need. We'll confirm scope, price and start date within one business day - or tell you if this isn't the right service for the job.
Brief this project →